We aim to provide a safe, effective and caring environment for our patients considering dignity, respect and compassion at all times.

We tailor patient services to population types, focus resources where they are most needed, co-ordinate with related services and charities, listen to our Patients and staff, and monitor performance.

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

CQC overall rating:  Good

14 December 2016

We have carried out reasonably practicable alterations that will go some way to ensure good, safe access into and within our premises, but the age and design of the Niton and Brighstone sites limit what we are able to do.

At Godshill surgery we have toilet facilities, wider doorways and a level access to aid people with disabilities.

Brighstone surgery was refurbished in 2006/07 and reasonable attempts were made to meet the needs of patients with disabilities.

At Niton surgery we have made changes to provide a disabled toilet and improve the front of the building to enable easier access by wheelchairs. However please note that access is still via a short but fairly steep slope.

All sites have hearing loops to assist those patients who need it.

Although each surgery has a separate waiting room, should you find that due to your needs, a quieter waiting area is necessary then please speak to one of the receptionists who will be happy to help.

We would appreciate your comments on any area you have difficulty with, at any of our surgery sites.

If you need help with interpreting or translation, please let us know as you make the appointment.  You can arrange for a friend or relative to accompany you.  Alternatively we offer a translation service, but we will need at least 24-hours’ notice to book an interpreter.

As a training practice, hospital doctors wanting to enter General Practice can spend up to twelve months with us in order to gain the experience they need to become family doctors.

A doctor in training is called a GP REGISTRAR, reflecting the fact that they are a qualified doctor and are here to learn General Practice. Dr Peter Hill and Dr David Stevenson are our GP Trainers.

The Deanery will inspect the Practice regularly to ensure we provide the appropriate standard of care, levels of organisation, and an environment that would be conductive for a training practice. The staff and Partners have all worked hard to achieve this. We are strongly committed to providing high standards of training, without losing the friendly touch that has been the hallmark of this Practice. We are committed to training doctors to become GP’s.

Consultations may be video recorded as part of training and your medical records may be used for educational purposes. You will be made aware of this and asked to sign a consent form prior to your consultation. You are under no obligation and it will not affect your treatment.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in South Wight Medical Practice in the last financial year was £77,464 before tax and national insurance. This is for 0 full time GPs, 7 part time GPs and 1 locum GPs who worked in the practice for more than six months.

If you live more than 1.6km from the nearest pharmacy, the NHS allows the surgery to
dispense your prescriptions. You can benefit from help and advice with your medicines, our delivery service (if eligible) and easy repeat prescription ordering and dispensing.

There are plenty of other reasons to use our dispensary for your prescriptions:
• expert dispensary care
• caring staff who know you
• one-stop convenience
• a team of healthcare professionals to answer queries
• the NHS payment for your prescriptions can be used to improve other surgery
services.

The NHS prescription charge is a contribution to the NHS; it is not a payment to the surgery or its dispensary and it is not related to the cost of your medicine(s). However, dispensing income helps to pay for:
• longer consultations
• extended surgery opening hours
• free dosette boxes to patients who qualify.
• jobs for your dispensing team
• extra staff

For those who need to pay for their prescriptions, we have a card payment facility and can also accept cash payments. If you need at least four prescriptions in three months or at least 2 prescriptions a year, you could save money with a Prescription Prepayment Certificate. Please ask a member of your dispensary team for more details.

While you can choose to use any dispensary to supply your prescription medicines, there are a few considerations when using online pharmacies:

• You cannot have any face-to-face contact with an on-line pharmacy. They can only
deal with patients by post, telephone, or internet, not in person.