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Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue. Calls to 111 are free from landlines and mobiles.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
A Pharmacy can help you for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary, and many pharmacists have a confidential area. Most are open till late and at weekends.
Your local pharmacy is the place to go to get any prescription medicines and clinical advice for minor health concerns. But they do a lot more than that.
As well as helping with common illnesses – like sore throats, coughs, colds, tummy troubles and aches and pains – pharmacy teams can also help with stopping smoking, cutting down on alcohol, advice on safe sex and emergency contraception.
Many pharmacies are open until late and at weekends. You don’t need an appointment – you can just walk in.
Common ailments
Including: cough, cold, vomiting, eye infections, teething, migraine, hayfever, insect bites & stings, ear ache, fever, athlete’s foot
Contact your pharmacy first for advice
Children
Children who are unwell
See our paediatric specialist Advanced Nurse Practitioner
Less complex medical needs
Including: urine infection, rash, in-growing toe nail, stomach aches & pains, fainting, throat infections, chest infections etc
See an Advanced Nurse Practitioner
Health & long term conditions monitoring
Including: blood pressure, height, weight, asthma, diabetes, smears, birth control etc
See a Practice Nurse (or Health Care Assistant for some of these)
Wounds & ear syringing
Including: suture removal, dressings, leg ulcer clinics, ear syringing
See a Practice Nurse or a Health Care Assistant in our Treatment Room
Immunisations & travel injections
See a Practice Nurse (or Health Care Assistant for some of these)
Medication changes and reviews
Speak to our Prescription Clerks who will help, or can direct you to the appropriate person if needed
Housebound Patients
Including: most blood samples, wound dressing, ear syringing, Dopplers
Contact: District Nurse Team tel 534323
(part of the Hospital Trust)
Administration & process
Including: results, sick notes, referral status updates, blood forms, copy records, letters, new patient registration
Speak to our Patient Advisors first
Mouth, gum or dental problems
Including: referrals and pain relief
Contact your dentist first, then NHS 111
On discharge from the Hospital
Make sure you have been given your results, urgent prescriptions, sick note etc before your leave.
Contact St Mary’s on 524 081
Practical support
Including: mobility concerns, respite care for the carer or patient
Contact Adult Social Care tel: 814980 or Age UK Care Navigator tel: 525282
Mental health
Including: assessments, low mood, anxiety, bereavement
See a Locum or GP or on-line advice bigwhitewall.com (16 to 24 year olds)
Prescription requests
Must be in writing or on-line via your patient record
Ask a Patient Adviser
About registering for on-line services
High street pharmacists are medicines experts and they can also give advice on common health problems which may save you a trip to your GP practice. Expert advice on:
Medicines
Bugs and viruses (Nasty coughs and colds and flu)
Aches and pains
Skin conditions and allergies
You don’t need an appointment to see a pharmacists and you can speak in private.
They will advise you if you need to see a GP
